Shipping policy
Order Processing & Fulfillment
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Processing Time: We strive to process and ship all orders within 1-2 business days after payment and order details are approved.
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Business Days: We operate Monday through Friday, excluding major U.S. holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Methods & Estimated Delivery
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Standard Shipping (U.S.): Typically 5-7 business days for most destinations within the contiguous U.S. Shipping fees vary depending on current promotions and the total value of your order; these will be shown at checkout.
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Expedited Shipping: If available, expedited or priority shipping options (e.g., 2-3 business days) will appear at checkout with the corresponding cost.
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Tracking Information: Once your order ships, you’ll receive a shipping confirmation email with a tracking number (if applicable). Please note that it may take up to 48 hours for tracking information to appear active.
Carrier Selection
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Carrier Choice: We use trusted carriers such as USPS, UPS, or FedEx. We cannot guarantee the final carrier, as this is determined by our shipping partner’s network.
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Shipping to P.O. Boxes: Currently, we can ship to U.S. P.O. boxes via certain carriers (e.g., USPS). If you have specific requirements, please note them at checkout; we’ll do our best to accommodate.
Discreet Packaging
We understand the importance of privacy. All orders are shipped in plain, unbranded cardboard boxes with no external markings related to Jissbon. Any necessary sender details on labels are printed in small, discreet text, and, if required by customs or local regulations, the product may be labeled as a “personal care item” or “massager.”
Delivery Issues or Delays
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Address Changes: Once an order is placed, we cannot change the shipping address. Please verify your address is correct before completing checkout.
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Possible Delays: Weather events, carrier issues, holiday peaks, or other unforeseen circumstances can sometimes affect delivery times. We appreciate your patience. If you experience significant delays, contact us at service@jissbon.com.
Frequently Asked Questions
Can I return a product I’ve opened and decided I don’t like?
Unfortunately, no. Because these are intimate personal products, once opened, we cannot accept them back for hygiene and safety reasons unless a manufacturing defect is confirmed.
How do I track my shipment?
You will receive a shipping confirmation email with a tracking link (if applicable). Simply click the link to monitor your order’s journey to your door.
What if I accidentally provided the wrong address at checkout?
We’re unable to change shipping addresses once an order is placed. If the package is returned to us, we can re-ship it to the correct address, but you may be responsible for additional shipping costs.
How long does it take to process a warranty claim?
Typically, it takes 5-7 business days to review your claim after receiving all necessary information (description, proof of purchase, photos/video). If approved, we’ll arrange repair or replacement at our discretion as soon as possible.
Do you ship outside the U.S.?
Currently, this policy focuses on the U.S. market. For international shipping inquiries, please reach out to service@jissbon.com or check our website for updates.
For any other questions, concerns, or to initiate a warranty claim, please email our customer support at: service@jissbon.com
Our team will respond as soon as possible, usually within 1-2 business days.
Thank you for choosing Jissbon. We appreciate your trust and aim to provide a worry-free, discreet experience from checkout to enjoyment.
