Frequently Asked Questions

We specialize in innovative sexual wellness devices, such as:

• Male Masturbators (pneumatic suction, vibrating, heated, and more)
• Cock Rings (Basic, playful designs like Whale or Little Moose, etc.)
• Vibrators (dual-ended, slim, wands, bullets, eggs, etc.)
• Anal & Prostate Massagers
• IPL Intimate Hair Remover for personal grooming…and we’re always brainstorming new additions!

• Pneumatic Basic Male Masturbator and Strong Suction versions
• Pneumatic Vibrating Heated Male Masturbator for warmth + sensation
• Self Training Devices (Manual or Electric) to enhance personal routines
• Gaming Storm and Gaming Punk male masturbators for a fun, futuristic twist

All are crafted with body-safe materials—each designed to elevate personal satisfaction.

Yes! Our line includes:

• Cock Rings (Basic, Whale, Little Moose) for shared fun
• Vibrators like SpotWave Dual-Ended or the Softoy AV Vibrator—great for partner play or solo
• Anal Toys (e.g., Anal Spanking Silicone Fusion Massager, Anal Probing Massager)
• Prostate Vibrators for deeper, more targeted stimulation

We label items clearly so you can pick the style that suits your comfort zone.

Check out our dedicated Collections:

• Clitoral Vibrators Collection
• Wand Vibrators Collection
• Rabbit Vibrators Collection
• G-Spot Vibrators Collection
• Bullet & Egg Vibrators Collection
• Dual-End High Frequency Vibrator Collection
• Anal Toys Collection
• Prostate Vibrators Collection
• Cock Rings Collection
• Male Masturbators Collection

There are also  Sex Toys for Men,  Sex Toys for Couples approach, and so forth.

Yes, we offer the Jissbon LOGAN IPL Intimate Hair Remover for those looking to manage unwanted hair around sensitive areas. It’s an at-home device that uses gentle Intense Pulsed Light technology—perfect for body grooming with minimal fuss.

This is normal battery behavior, not a defect. Lithium batteries naturally enter sleep mode and lose charge when unused for extended periods.To prevent this issue:

• Charge your device monthly, even when not in use

If your device won't power on:

• Charge for at least 1 hour before attempting to turn it on
• The extended charging time is necessary to wake the battery from deep sleep
• This is standard for all rechargeable devices and doesn't indicate any product failure

For persistent issues after following these steps, please contact our customer support.

Simply head to our official website—we ship to many countries worldwide! Also, some are found at major online/in-store retailers. If you’re not sure about local availability, drop us an email at service@jissbon.com.

We take major credit cards, PayPal, plus (in some regions) local payment methods. If your preferred method doesn’t appear at checkout, it likely isn’t supported in your country.

We ship orders fast, so there’s only a small window for changes. If you need an update, email service@jissbon.com right away with your order number. If our warehouse hasn’t processed it yet, we’ll try to accommodate it. Otherwise, we can help arrange a return or exchange once it arrives.

Completely. On your billing statement, we use a neutral descriptor instead of “Jissbon,” and our website is secured with encryption, so your personal info stays private.

We deliver to most countries—U.S.

• Processing: Usually 1–2 business days
• Transit: Typically 5–7 business days (domestic) and 5–14 (international)

At checkout, you’ll see if your address is eligible. We’ll also show an estimated delivery date based on your chosen shipping method.

Yes, indeed. We use plain outer packaging with no flashy text or images. Neighbors and mail carriers will have no clue what’s inside. Your secret’s safe with us.

Shipping fees depend on your address and total order value. Sometimes we run free shipping promos—watch for announcements! Otherwise, shipping is calculated at checkout. We do our best to keep costs fair.

If your tracking number hasn’t been updated for a while or your package seems missing, email service@jissbon.com with your order info. Sometimes carriers have hiccups, but we’ll do our best to locate it or send a replacement if it’s truly gone.

It depends on your country’s regulations. Many places have minimal or no extra fees, but we can’t control local customs. If your local carrier requests extra payment, it’s usually tax or duty. Check with local authorities if you’re unsure.

Since these are personal devices (masturbators, vibrators, etc.), we typically cannot accept returns once the package is opened—health and safety come first. If it’s still sealed and you changed your mind, contact us within 30 days to arrange a return. You’ll cover return shipping unless we make a mistake. Always email service@jissbon.com first for authorization.

Oh no! If a product is damaged or possibly malfunctioning, let us know within 7 days (include photos and order details). We’ll check things out and either replace it or refund you. No extra cost on your end, of course.

If a parcel returns to us as “unclaimed” or with an incorrect address, we’ll contact you. We can resend (you may need to pay shipping again) or refund the product cost minus shipping. Double-check your address at checkout to avoid the hassle.

Many of our rechargeable or mechanical devices include a 1-Year warranty for manufacturer defects—details are listed per product. Keep your receipt or proof of purchase. If your item malfunctions within the warranty period, email us.

For simpler, non-mechanical products, there isn’t a standard “warranty.” However, if something is clearly defective upon arrival (e.g., tears, no power if it’s battery-operated, etc.), please contact us. We stand by our product quality, so we’ll look into replacements or refunds for any legitimate issue.

We test everything thoroughly, but we can’t prevent every scenario (especially if the product isn’t used as instructed). If you consistently experience issues, let us know at service@jissbon.com. We’ll guide you on best usage practices or suggest a different size/model.

• Read the instructions (particularly for pneumatic or heated types).
• Use a water-based or silicone-based lube to reduce friction.
• Clean thoroughly before and after each use—most items are safe with mild soap and water, but always check the manual for specifics.
• Avoid submerging parts that aren’t waterproof.

• Choose the correct size or adjustability for comfort.
• Don’t wear a cock ring too tightly or for extended periods (30 minutes is a commonly recommended max).
• Use a bit of lube to slip it on easily.
• If you feel pain, numbness, or discoloration, remove it immediately.

• Many are water-resistant, but confirm if they’re fully waterproof or only splashproof.
• Charge them as indicated (some might have a magnetic charger or USB cable).
• Store them in a dry, dust-free place, or use our discreet pouches if included.

Yes. We use body-safe silicone, ABS plastic, or TPE/TPR blends tested for safety. Our designs exclude phthalates, BPA, or toxic substances. If you have specific allergies, check each product’s material details or email us for reassurance.

• Shave or trim the hair in the target area first so the IPL device can target hair follicles effectively.
• Follow the recommended settings in the user manual.
• Start on a lower intensity if you’re new to IPL.
• Keep the skin clean and avoid direct sun exposure on the area for a day or two post-treatment.

Email us at service@jissbon.com. We generally reply within 1–2 business days. Please include your order number and a brief description of your issue—makes it easier for us to help you quickly!

Right now, email is our main channel. It helps us keep track of everything and respond thoroughly. However, if you have a special request, email us and we’ll do our best to accommodate.

We love hearing from you! Email any thoughts—product ideas, suggestions, or concerns—to service@jissbon.com. Your input can inspire the next wave of Jissbon goodies.

Sometimes, yes. We open affiliate/ambassador campaigns periodically. If you’re interested, email service@jissbon.com with your social handles or website, and we’ll keep you in the loop.

We often run seasonal sales or bundle deals (like a male masturbator + cock ring combo at a discount). Check our homepage or subscribe to our newsletter for the latest. Follow us on social media for surprise flash sales!

Absolutely. We’re happy to partner with sex educators, therapists, or medical pros who share our goal of promoting safe, pleasurable intimacy. Contact us for info on brand collaborations or educational materials.