Refund policy
Our Approach to Returns
Due to the intimate and hygienic nature of our products, we do not accept returns or exchanges unless there is a verified quality or manufacturing defect (see Warranty below). Once a product has been opened or used, it is ineligible for return out of consideration for personal safety and hygiene.
1-Year Limited Warranty
All Jissbon products come with a 1-Year Limited Warranty against manufacturing defects and faulty workmanship:
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Warranty Period: One (1) year from the original purchase date (proof of purchase required).
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Coverage: Faulty materials or workmanship that affect product functionality under normal, recommended use.
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Exclusions: Cosmetic wear and tear, damage from misuse or accidents, unauthorized modifications, or issues beyond our control (e.g., natural disasters).
If you discover a defect within this 1-year window, please contact us at service@jissbon.com with:
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A detailed description of the issue
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Order number or other proof of purchase
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Photos or short video (if possible) illustrating the defect
We will assess your claim and may repair or replace the product free of charge if the issue is confirmed as a covered defect.
Non-Refundable Shipping Costs
Shipping fees are non-refundable unless Jissbon made an error in shipping or determined your product to be defective under the warranty. In such a case, we may cover return shipping or provide a shipping label.
Damaged or Incorrect Orders
If your package arrives damaged or incorrect:
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Contact Us Immediately: Email service@jissbon.com within 5-7 days of delivery.
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Evidence: Include order details, photos of the damaged package or incorrect product, and any relevant tracking information.
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Resolution: We will work with you to repair, replace, or correct the order promptly.
Final Sale Items
Any items marked as “final sale,” promotional giveaways, or other designated non-returnable items cannot be returned or exchanged, except in the case of a confirmed defect.
Frequently Asked Questions
Can I return a product I’ve opened and decided I don’t like?
Unfortunately, no. Because these are intimate personal products, once opened, we cannot accept them back for hygiene and safety reasons unless a manufacturing defect is confirmed.
How do I track my shipment?
You will receive a shipping confirmation email with a tracking link (if applicable). Simply click the link to monitor your order’s journey to your door.
What if I accidentally provided the wrong address at checkout?
We’re unable to change shipping addresses once an order is placed. If the package is returned to us, we can re-ship it to the correct address, but you may be responsible for additional shipping costs.
How long does it take to process a warranty claim?
Typically, it takes 5-7 business days to review your claim after receiving all necessary information (description, proof of purchase, photos/video). If approved, we’ll arrange repair or replacement at our discretion as soon as possible.
Do you ship outside the U.S.?
Currently, this policy focuses on the U.S. market. For international shipping inquiries, please reach out to service@jissbon.com or check our website for updates.
For any other questions, concerns, or to initiate a warranty claim, please email our customer support at: service@jissbon.com
Our team will respond as soon as possible, usually within 1-2 business days.
Thank you for choosing Jissbon. We appreciate your trust and aim to provide a worry-free, discreet experience from checkout to enjoyment.
