Warranty Policy
Introduction
Thank you for choosing Jissbon. We strive to provide high-quality intimate products designed to enhance your wellbeing and pleasure. This Limited Warranty explains what is covered, how long coverage lasts, and what to do if your product has a defect. It also clarifies our return policy, particularly regarding non-quality-related returns.
Important Note
- No Returns for Non-Quality Issues: Due to the intimate nature of our products, we do not accept returns or exchanges unless there is a verified quality-related defect. Please purchase thoughtfully.
- Warranty Period: Jissbon offers a 1-Year Limited Warranty on eligible products purchased directly from Jissbon or authorized retailers in the United States.
What the Warranty Covers
- Manufacturing Defects: This warranty covers defects in materials or workmanship that prevent the product from functioning as intended when used according to the product’s user instructions.
- Duration: The warranty is valid for one (1) year starting from the original date of purchase. Proof of purchase (such as an order receipt, invoice, or confirmation email) may be required.
What the Warranty Does Not Cover
- Normal Wear and Tear: Cosmetic changes (e.g., surface marks, discoloration) and other signs of aging that do not affect the product’s performance are not covered.
- Misuse or Negligence: Damage caused by improper use, accidents, neglect, or failure to follow care guidelines (such as water damage for a product labeled non-waterproof) is excluded.
- Unauthorized Repairs or Alterations: Any tampering, unauthorized modifications, or dismantling of the product (or its accessories) renders the warranty void.
- Loss or Theft: This warranty does not cover lost or stolen items.
- Non-Transferable: Coverage applies solely to the original purchaser and is not assignable or transferable to subsequent owners.
How to File a Warranty Claim
Initial Troubleshooting: Before filing a claim, please consult our user manuals or online FAQs for help with common issues.
Contact Customer Service: If the issue persists, email us at service@jissbon.com with:
- A brief description of the defect and how it occurred
- Clear photos or video (if possible) illustrating the fault
- Your proof of purchase (receipt, invoice, or order confirmation)
Return Merchandise Authorization (RMA): If we determine the product requires inspection or exchange, we will issue an RMA number with return instructions. Please do not ship any product without an RMA number.
Shipping Costs:
- If your claim is approved as a valid warranty case, Jissbon will cover the cost of shipping the repaired or replacement product back to you (within the United States).
- If the claim is determined to be outside warranty scope (e.g., non-defective), you may be responsible for shipping costs.
Remedies Under the Warranty
- Repair or Replacement: If your product is confirmed to have a manufacturing defect within the 1-year warranty period, Jissbon may repair or replace it at our discretion, free of charge.
- Warranty Continuation: Any replacement or repaired item does not extend the original warranty period. Instead, your coverage continues from the original purchase date.
Return & Refund Policy
- No Returns Without Quality Defects: Due to hygiene and safety considerations, we cannot accept returns for products that have been opened, used, or do not have a verifiable quality-related issue.
- Defective on Arrival (DOA): If your product exhibits a functional defect upon delivery, please contact us within 5-7 days to arrange a free repair or replacement.
- Unopened Products (Optional Clause): If you have not opened or used the product, please contact us within X days (if you choose to allow a small grace period). We will guide you through the process.
- No Satisfaction Guarantee: We do not provide a refund or exchange for reasons such as personal preference or change of mind.
Limitation of Liability
To the maximum extent permitted by law, Jissbon shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to product use. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Frequently Asked Questions
My Jissbon product won’t turn on. What should I do?
First, ensure the product is fully charged (if applicable) and that you’ve correctly followed the instructions (e.g., long-press power button). If the problem persists, reach out to us at service@jissbon.com.
Can I return an opened product for a refund because I changed my mind?
Unfortunately, no. Once a product is opened, we cannot guarantee its sterility. Therefore, we do not accept returns unless it has a documented quality or manufacturing defect.
How do I get a replacement if my product is defective?
Contact our customer service, and we’ll guide you through the warranty claim process. If approved, we’ll repair or replace the item at no additional cost.
What if I lost my proof of purchase?
We strongly recommend keeping your order confirmation email or receipt. Without it, proving you are within the warranty period can be challenging. Still, reach out to us—we may check your order details if purchased directly from our official website.
Does this warranty apply outside the United States?
This policy is intended for customers within the U.S. market. For international purchases, warranty coverage and procedures may vary. Check with your local distributor or email us for details.
If you have any questions or need help with a warranty claim, please reach out:
- Email: service@jissbon.com
- Website: www.jissbon.com (include your U.S. support page if relevant)
- We aim to respond within 2 business days and appreciate your patience.
Final Note
Jissbon reserves the right to update or modify these terms at any time. Any such changes will be published on our official website. This Limited Warranty does not affect any statutory rights you may have under applicable consumer protection laws.
Thank you for choosing Jissbon. We value your trust and are committed to ensuring your satisfaction with our products.
